How to Submit a test without a scheduled test

How to Submit a Test Without a Scheduled Test

Klir supports two ways to search for a customer or address when starting a blank test submission, depending on how your utility's Klir environment is configured:

If you're not sure which applies to your utility, check with your Klir admin — this is configured at the account level, not chosen per submission.

Step 1: Start a Blank Test Submission

• Log in to the Portal.
• From the Home Screen, click Submit Test.
• At the bottom of the left-hand page, click the link beside the question mark icon.
• Select Start a Blank Test Submission.

Step 2: Complete the Details Page

Fill in each required section. The first field depends on which workflow your utility uses:

Option A – Standard Workflow

Use the customer search dropdown to search existing customers already on file in your Klir platform. Select a match from the returned list to populate the record.

Option B – GIS API Workflow

Use the address search field, which queries your utility's connected external GIS database. This returns all available addresses in the system — not limited to existing customer records — so you can submit a test for an address that hasn't been onboarded as a customer yet.

Once you've selected a customer or address (via either workflow), continue with:

• Confirm Customer Facility
• Enter Serial Number
• Manufacturer
• Hazard

Click Next.

Step 3: Add Tester Details

Provide all necessary test information:

• Initial Details
• Repair and Retest
• Observations
• Check the box: "I certify that all information on this report is true and correct"

Click Next.

Step 4: Review Submission

• Review all entered information for accuracy.
• Attach a photo of the device.
• Click Submit.

Step 5: Confirmation

After submission, you'll be redirected to the My Tickets list, where your new test will appear.