Step 1: Log in
Log in to the Portal to get started.
Step 2: Submit a License or Certification
From the home screen, click Submit New License and Certification in the top-right corner.
From the dropdown menu, select the type of license or certification you’d like to upload.
Figure 1: Selecting a license or certification type from the dropdown
Step 3: Upload Your Document
Choose the license/certification file and click Upload.
📌 Accepted formats: PDF, JPG, or PNG (multiple files can be uploaded at once).
Once uploaded, you’ll be brought back to the main page.
- The new certificate will appear in yellow, indicating it has been submitted and is waiting for Utility review.
Figure 2: Status of licenses and certifications.
Step 4: Track Your Submission
After submission, the document is flagged for the Utility to review.
To check the status of your submission:
- Click My Tickets in the top bar.
- Review the list of tickets you’ve created.
- Click into a ticket to view its details.
Ticket details include:
- Ticket creation date
- Close date (if closed)
- Ticket owner (if assigned)
- Ticket description
Figure 2: Testers can check on the status of their tickets in the ‘My Tickets” area.